A delightful test message from my friendly customer service representative
A delightful test message from my friendly customer service representative (aside from it being a fairy, I have no idea whatit is)

A friend of mine sent me a picture message and it turns out that I received a text message instead. It said:

Free T-Mobie Msg: You have received a picture message. You can view this message by logging on to my.t-mobile.com and navigating to MobileLife/Album.

Knowing that the BlackBerry Curve has MMS capabilities (take that iPhone!), I decided I would just call up T-Mobile and ask about it.

I called 611 (T-Mobile’s Customer Service number on the SIM card), everything was very quick. In fact, I was unaccustomed to such service. It’s one of the reason I dread calling customer service about anything. But somehow they correctly directed me to the BlackBerry and PDA department.

SponsoredTweets referral badgeI encountered a young lady who was rather energetic, quick to laugh, and very feminine. Her voice was that of a very hospitable waitress or hostess, the type who always has a sweet smile on her face and asks you with great enthusiasm whether or not you need anything or if she can do anything for you. She also had a wonderfully womanly yet girlish giggle. If one could fall in love with a voice, hers would be it.Anyway, she gave me a call back on a number that wasn’t my BlackBerry’s. The whole process was rather quick. In order to get MMS working, all you have to do is the following:

Go to Options > Advanced Options > Service Books.
Find MMS Config [WAP].
Delete it.

And that’s it. The whole process took less than five minutes, and I was quite pleased. Overall, I prefer T-Mobile to AT&T for the accessibility. Customer service and site design just didn’t seem that great with AT&T.

  • Anonymous

    Thanks for the help, i was searching google for atleast 3 days trying to figure out how to recieve picture messages instead of that stupid t-mobile album bullshit. I have a blackberry pearl but it worked just the same as you curve. Thanks again.


  • No problem, always glad that my writing has benefited somebody. I posted specifically thinking other people must've come across this problem and I thought, why not save these people a call to T-Mobile tech support?

    I'm just surprised it took three days! Looks like I ought to make efforts to make my posts more SEO'd.

  • Lucy

    OMG Thank you SOOO much!!!!!! I went to Tmobile and called the BB hotline or whatever and they did things that did NOT work and you saved me a trip/a LOT of frustration …. I have really missed picture messages!!!!!!!

    Lifesaver. Thank you!!

  • Wistful Writer

    No problem Lucy, glad you're happy! The funny thing is this is one of the most popular hits on my blog. I only wish my other stuff was so popular lol…

  • greg

    is it the one that says
    wap push config[WAPPushConfig]

  • Hi Greg,

    It's been a while since I did that, but I am pretty sure I typed it out exactly as I was instructed. Look for "MMS Config [WAP]". That is the problem: MMS has to do with picture messages. Push Config sounds like it's an email thing, so I wouldn't touch it. But hey, what do I know?

  • weddy weddy

    thanks alot man

  • Deidara

     thank you so much you don't realize how much this means to me