Can money by love? @SteelSeries bought mine.

In early December, the B key on my keyboard broke. The stem of the key cap frac­tured and I was left typing without the use of the letter B. Okay, well, not really. The contact was fully func­tional and I was able to type despite the absence of the key (I ended up striking the stem with my finger tip). I had contacted SteelSeries about it. The keyboard is an essential part of the computer, and being hand­i­capped by the broken keycap was not some­thing I wanted to expe­rience on a daily basis. After an extremely lengthy waiting process of non-response on the part of SteelSeries, I got fed up and had to buy a new keyboard. I ended up purchasing the FILCO Majestouch Blue.

Via direct message on Twitter, @SteelSeries had previ­ously asked for my email address to see if there was some­thing they could help me with, and I simply replied that somebody had already responded to my ticket. All I needed was a simple keycap replacement. Since they appar­ently could not find keycaps for replacement, they promised me a new keyboard. I was quite pleased. However, nobody had responded after over two weeks or so since they last made that promise.

Of course this annoyed me even more. I have very low tolerance for bad customer service. Busi­nesses should revolve around customer service because it’s the customer’s money that they’re taking. Anyway, I decided that I would try the Twitter route again.

This time, every­thing was set in motion. In fact, SteelSeries promised me a little some­thing extra for all the aggra­vation I went through. Today, I opened the package to find a SteelSeries Siberia In-Ear Headset!

I was quite happy to say the least. SteelSeries went above and beyond to make a customer happy, and they have restored my faith in them as a company. To be honest, because of the complete lack of support, I was deter­mined to never purchase SteelSeries again. I also stopped recom­mending them whenever anybody asked me to help them design a computer system. But today, I must say that money can buy my love. Remember, my old SteelSeries 7G was working fine and merely required a replacement key. They sent me a brand new keyboard, plus a nice shiny new headset to top it off. It was a simple gesture of good will, but by golly it sure as heck meant some­thing to me. Then again, I’m not one to hold a grudge. I forgive very easily.

Thank you SteelSeries, for making things right!